FAQ

 

1. About YA VAS
2. Your reservation
3. Hotels
4. Flights
5. Payments
6. Contact 
 
 
About us

What is YA VAS?

Is your traveling buddy that helps you book your dream vacation at our best price.
 
 
How can I travel with YA VAS?
 
YA VAS website allows you to book vacation packages in a simple and easy way. With us, you get all that you need right from the start.
 
 
To what destinations can I travel with YA VAS?
 
You can book a vacation in all of Volaris destinations in Mexico, the United States, and Central America.
 
 
Is it safe to book in YA VAS website?
 
Yes, when you book in YA VAS website all your payment data is encrypted and protected. For more information, see our Privacy Policy.
 
 
Your reservation
 
Where can I find my confirmation?
 
You will get a confirmation email to the address that you entered during your reservation process. You can also see the details of your purchase by going to Check your booking.
 
 
If I lost my booking code, how can I recover it? 
 
To recover your booking code, click here, enter your email and we will send it to you.
 
 
Where can I find the airline reservation code?
 
The airline reservation code will be in your travel itinerary, which will be sent to your email once you complete your purchase. It has six characters (numbers and letters). You will need it for your flight check-in. You can also see the details of your booking here
 
 
What services are included in my reservation?
 
When booking your vacation, you will see what services are included in your hotel. Once you complete your reservation, all the services will be displayed on your travel itinerary. If you want to add services to your hotel, you can do it by contacting YA VAS.
 
To know the details of your flight, go to Volaris My Trips. There you will have to enter the airline reservation code and your last name to see your flight itinerary and the included services. You can also add other services.
 
 
Do the prices include the tax fees?
 
The tax fees will be shown in the shopping cart.
 
 
Can I make changes to my reservation?
 
Any change in hotel rooms or flights is subject to availability and a new price quotation. Please note that a charge may apply. For more information, please see our Booking Policy
 
 
How can I make changes to my reservation?
 
For any change in your reservation, call us at +(52) 55 5898-8598 or click here to chat with an agent.
 
 
Can I cancel my reservation?
 
All cancellations are subject to YA VAS Cancellation Policies. For more information, please see our Terms and Conditions.
 
 
Hotels
 
What is an all-inclusive plan?
 
Its when your hotel reservation includes the room, the food, and the drinks. Some restrictions may apply for these services depending on the hotel.
 
 
What is a European plan?
 
Is when your hotel reservation only includes the room. In this case, all the meals and drinks in the hotel have an additional charge.
 
 
What are the check-in and check-out times?
 
Each hotel has its own policies regarding check-in and check-out times.
 
 
Flights
 
What is the allowed baggage for my flight?
 
All flights booked with YA VAS include two carry-on bags that do not exceed 22 lb altogether, measuring a maximum of 22.4 x 15.7 x 12.9 in each. For more information, please visit Volaris Baggage Policy.
 
 
What happens if my flight is canceled?
 
For an unexpected itinerary change or flight cancellation, call us at +(52) 55 5898-8598 or click here to talk with an agent.
 
 
Payments
 
What payment methods can I use?
 
You can pay the total of your reservation with a credit card: VISA or Mastercard.
 
 
 
Contact
 
How can I contact YA VAS?
 
IF you have any questions or comments, call us at +(52) 55 5898-8598, click here to chat with an agent, or email us to hola@yavas.com.