What happens if my reservation has been affected by the contingency and I need to change my planes?
If you purchased any of our services at Ya Vas, we support you with the following options:
- • Flexibility in changing dates depending on cancellation policies
- • Electronic wallet for the total value of your reservation, valid for 90 days to redeem at Ya Vas
In order to validate the available options, we suggest that you contact us through our channels, either by sending an email to hola@yavas.com, riting to us in our chat or through our social networks. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
In order to validate your case, it is important that you have the following information at hand:
- • Locator
- • Reservation holder
- • Original travel dates
- • New travel dates
How can I make a change to my hotel?
Did your planes change? Don't worry, we're here to help.
Contact our call center team, they will be able to advise you, however, it is important that you consider the following information:
Changes and/or modifications are subject to availability, rate leveling, number of guests and season (high and low). You can find all these details in the cancellation policies of your reservation.
Remember that if you do not check-in within the hours stipulated by the hotel, and you do not cancel your reservation, the hotel may charge you a penalty.
In order to validate the options, it is important that you make your change through Ya Vas according to the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:
- • Locator
- • Reservation holder
- • Original travel dates
- • New travel dates
Or dial our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
How can I make a change to my flight?
Need help with your flight? Don't worry, we're here to help.
If your planes have changed, we recommend you contact our call center, they will be able to advise you; however, it is important that you consider the following information:
Changes and/or modifications are subject to availability, rate leveling, number of passengers and season (high and low). You can find all these details in the cancellation policies of your reservation.
If you need to change your flight, be sure to do so:
- • At least 5 hours before departure, as no changes are allowed within 4 hours before the flight.
- • Before checking-in. Once you have your boarding pass, changes can no longer be made.
In order to validate the options, it is important that you make your change through Ya Vas according to the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:
- • Locator
- • Reservation holder
- • Original travel dates
- • New travel dates
Or dial our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
Can I cancel my reservation?
We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). Given the current situation, it is important that you consider the risk associated with COVID-19 and the measures that each country has taken.
Is there a charge for canceling my reservation?
Changes and/or modification of your package may generate additional costs such as:
-
• Fee for modification and/or fare difference of your flight.
-
• Charge for modification and/or fare difference of your hotel.
-
• Reservation handling fee.
For more information, please visit our
Terms and Conditions or consult the cancellation policy in your reservation confirmation.
It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to
hola@yavas.com with the following information:
- • Locator
- • Reservation holder
- • Original travel dates
- • New travel dates
Or call our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
Derived from the contingency, the number of requests we are attending is very high. We suggest you contact us at hola@yavas.com, our estimated response time is 72 hours.
Can I contact the Hotel directly to change my reservation?
No, any change or cancellation of the contracted services is important that you contact Ya Vas, either through any of our channels, so that we can provide you with support with your reservation.
Can I change my reservation through Volaris?
No, any change or cancellation of your flights must be through Ya Vas in order to advise you during your change or cancellation.
What should I do if I test positive for Covid-19? Can I reschedule my trip?
For Ya Vas, the most important thing is the health of our clients, so we recommend that you communicate through any of our channels as soon as possible. Remember that any change or cancellation depends on the cancellation policies, in addition to being subject to in exchange for rate and/or availability.
In order to provide you with a better service, it is necessary that you contact us either through our chat, social networks or by sending an email to hola@yavas.com someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
It is important to have the following information:
- • Locator
- • reservation holder
- • Proof of positive test of the affected passenger(s).
In case you contact us via mail or social networks, do not forget to attach your receipt
Important information
We recommend you consider the risk associated with Covid and contemplate the special requirements that countries have requested to respect sanitary measures.
The cancellation request will be handled directly with your hotel, taking into account the conditions of your reservation and the applicable consumer protection laws. We know that due to the contingency your plans can change at any time, which is why we recommend you choose to reserve options under our flexibility label, since this will give you the possibility of being able to cancel without generating a penalty until the cancellation period deadline. and will allow you to make changes or request your electronic credit.