FAQs

Important information Volaris Ya Vas Packages

Hi Traveler! This guide was created especially for you with all the information and frequently asked questions to help you solve all your doubts, at Ya Vas we want you tor view joy your trip Ya Vas!

Information about your flight

Check-In

Useful information for on-time arrival.
Remember to check your itinerary , before checking in online for your flight and travel details.

How can I do web check-in?

  1. 1. Have your flight confirmation code ready, which consists of six characters (letters and numbers).
  2. 2. Within 48 hours before your flight for domestic flights and 24 hours before your flight for international flights, log in to My Trips.

Useful information

  1. - We recommend you to check in online, it will allow you to print your boarding pass or save it on your cell phone.
  2. - You will need your boarding pass to go through airport security. Check at volaris.com what documents are required.
  3. - Arrive at the airport at least 2 hours before your flight for domestic flights and at least 3 to 4 hours for international flights.

Information about your flight

Baggage

What is the baggage policy at Ya Vas?

  1. • When you buy a package at Ya Vas you are entitled to carry with you per person: 1 personal item whose dimensions do not exceed 35 x 45 x 25 cm, 1 carry-on baggage whose dimensions do not exceed 55 x 40 x 25 cm and weighs a maximum of 22lb.
  2. • National Flights: Includes 1 personal item and 1 carry-on bag that do not exceed 22lb.
    3. equipaje yavas
  3. • International Flights: Includes 1 personal item. It must fit under the front seat.
    4. equipaje yavas

Remember that if you need to purchase additional baggage you can do it directly with Volaris.

How do I know what services are included in my reservation?

To know the details of your flight, visit volaris.com and go to the My Trips section, where you can check your itinerary and the services included, as well as add other services. Any changes are subject to availability, fare leveling and if you wish to make any changes you will have to cover the charges generated by booking management for both the hotel and your flight.

Information about your flight

Ancillaries services

Are you looking to add some additional service to your flight?

Remember that if you are looking to add any extra service to your flight, such as seat selection, luggage, etc. You can do it directly at volaris.com here or here.

Package Reservation

How do I know what services are included in my reservation?

When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your hotel by going to Check your reservation or view my reservation. If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

Useful information

  • • To print your reservation, go to my reservation and follow the instructions.
  • • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
  • • To print your reservation invoice, go to my reservation and follow the instructions.

To validate the status of your flight you will need your airline reservation code, which consists of six characters (letters and numbers) and can be found on your travel itinerary that you received in the mail. You can also check your flight status here.

Check-in & Check-out

Useful information to check in and check out of your hotel without any problem.

All about your check-in

  1. • You can check in at your hotel anytime between the check-in time indicated in your itinerary and midnight.
  2. • Make sure you have an official ID on hand, as it is required for check-in.
  3. • In case you wish to arrive before your check-in time or after midnight, it is important that you contact your hotel directly to handle this request.

All about your check-out:

On the last day of your reservation, you can stay at the hotel until your check-out time, which you can check in your itinerary.

Need to check out before your check-out date? Here's what you should know:

If you've already paid, we can help you. Send us an email to hola@yavas.com with the next information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • Day and time you will be leaving your hotel

Or call our call center +(52) 55 5998-8598. Remember that we are open from 9 am to 9 pm from Monday to Sunday.

Need to check-out later?

You can approach the staff of the establishment or by phone. It is important that you consider that this request may generate an additional charge that must be covered directly with the hotel.

Useful information

  1. • Questions about minimum age for check-in, luggage storage or payment methods. Check the policies section of your hotel's website or contact them.
  2. • Although it is not necessary to present your voucher to check-in, we recommend that you bring a printed copy or save a screenshot of your itinerary on your cell phone.
  3. • It is important that at the time of making your reservation you check that the age you indicate is the age of the infants and/or minors at the time of check-in, otherwise the hotel may charge you an additional fee.

Baggage on my trip

What is the baggage policy at Ya Vas?

  1. • When you buy a package at Ya Vas you are entitled to carry with you per person: 1 personal item whose dimensions do not exceed 35 x 45 x 25 cm, 1 carry-on baggage whose dimensions do not exceed 55 x 40 x 25 cm and weighs a maximum of 22lb.
  2. • National Flights: Includes 1 personal item and 1 carry-on bag that do not exceed 22 lb.
    3. equipaje yavas
  3. • International Flights: Includes 1 personal item. It must fit under the front seat.
    4. equipaje yavas

Remember that if you need to purchase additional baggage you can do it directly with Volaris.

How do I know what services are included in my reservation?

During the purchase process, you can see which services and amenities your hotel includes. At the end of your reservation, you will be able to see in your confirmation the services included in your travel itinerary. To find out the details of your flight, visit the Volaris website and go to the My Trips section, where you can check your itinerary and the services included, as well as add other services. Any changes are subject to availability, fare leveling, if you wish to make any changes you will have to cover the charges generated by booking management for both the hotel and your flight.

Can I cancel my reservation?

What is the cancellation policy at Ya Vas?

We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or check the cancellation policies in your reservation confirmation.

Is there a charge for canceling my reservation?

Changes and/or modification of your package may generate additional costs such as:

  1. • Fee for modification and/or fare difference of your flight.
  2. • Charge for modification and/or fare difference of your hotel.
  3. • Reservation handling fee.

For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

Promotions and offers

You can find available offers and promotions here.

My hotel reservation

How can I know the status of my reservation?

When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your hotel by going to Check your reservation or view my reservation. If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

Useful information:

  1. • To print your reservation, go to my reservation and follow the instructions.
  2. • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
  3. • To print your reservation invoice, go to my reservation and follow the instructions.

How do I know what services are included in my reservation?

During the checkout process, you can see what services and amenities your hotel includes. At the end of your reservation, you will be able to see in your confirmation the services included in your travel itinerary . Any changes are subject to availability, rate leveling, if you wish to make any changes you will have to cover the charges generated by your hotel's reservation management.

Check-in & Check-out

Useful information to help you arrive and leave your hotel without any problem.

All about your check-in

  1. • You can check-in at your hotel anytime between the check-in time indicated in your itinerary and midnight.
  2. • Make sure you have an official ID on hand, as it is required for check-in.
  3. • In case you wish to arrive before your check-in time or after midnight, it is important that you contact us so that we can notify the hotel.
  4. • In case you decide not to arrive, the hotel may still charge you. It is important that you consult your hotel's cancellation policies in your itinerary for more details.

All about your check-out:

On the last day of your reservation, you can stay at the hotel until your check-out time, which you can check in your travel itinerary .

Need to check out before your check-out date? Here's what you should know:

If you've already paid, we can help you. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • Day and time you will be leaving your hotel

Or call our call center +(52) 55 5998-8598. Remember that we are open from 9 am to 9 pm from Monday to Sunday.

Need to check out later?

You can contact the hotel staff or by phone. It is important to consider that this request may generate an additional charge that must be covered directly with the hotel.

Useful information

  1. • Questions about minimum age for check-in, luggage storage or payment methods. Check the policies section of your hotel's website or contact them.
  2. • Although it is not necessary to present your voucher to check-in, we recommend you bring a printed copy or save a screenshot of your itinerary.

Can I cancel my reservation?

We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions Conditions or check the cancellation policies in your reservation confirmation.

Is there a charge for canceling my reservation?

Changes and/or modification of your hotel may generate additional costs such as:

  1. • Charge for modification and/or rate difference of your hotel.
  2. • Reservation handling fee.

For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

How can I make special requests to my hotel?

At Ya Vas you can make special requests (such as late check-in or an extra bed) at the time of booking your hotel room. Ya Vas will forward your requests to the hotel; however, we cannot guarantee availability for your desired room type or rate. You may need to contact the hotel directly prior to your arrival to confirm availability.

How do I make my request?

  • 1. Find your hotel and desired room on yavas.com and begin the reservation process.
  • 2. When entering the passenger data, you will be able to identify the text box Any special requests, here you can enter your requests (late check-out, early check-in, an extra bed, etc.).
  • 3. Complete your reservation

In case the Any special requests? section is not available on the reservation page; we recommend you contact the hotel directly to confirm that they have the accessibility options you require. Please note that certain requests are subject to additional charges by the hotels.

Promotions and offers

You can find available offers and promotions on Hotel's Outlet

Booking my experience

How can I know the status of my reservation?

When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your experience by going to Check your reservation or view my reservation . . If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

Useful information:

  1. • To print your reservation, go to my reservation and follow the instructions
  2. • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
  3. • To print your reservation invoice, go to my reservation and follow the instructions
  4. • We recommend that you read the rules and restrictions in the confirmation of your experience.

How do I know what services are included in my reservation?

During the checkout process, you can see which services and amenities are included in your experience. At the end of your reservation, you will be able to see in your confirmation the services included in your travel itinerary .

Can I cancel my reservation?

We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or consult the cancellation policies in your reservation confirmation.

Is there a charge for canceling my reservation?

Changes and/or modification of your hotel may generate additional costs such as:

  1. • Charge for modification and/or rate difference of your experience.
  2. • Reservation handling fee.

For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or call our call center +(52) 55 5998-8598. Remember that we are open from 9 am to 9 pm from Monday to Sunday.

Promotions and offers

You can find offers and promotions available in our Hotel Outlet

Booking my transfer

How can I know the status of my reservation?

When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your experience by going to Check your reservation or view my reservation . If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

Useful information:

  1. • To print your reservation, go to my reservation and follow the instructions
  2. • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
  3. • To print your reservation invoice, go to my reservation and follow the instructions
  4. • We recommend that you read the rules and restrictions on your transfer confirmation.

How do I know what services are included in my reservation?

During the purchase process, you can see which services and amenities are included in your experience. At the end of your reservation, you will be able to see in your confirmation the services included your travel itinerary .

Can I cancel my reservation?

We recommend you to consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or consult the cancellation policies in your reservation confirmation.

Is there a charge for canceling my reservation?

Changes and / or modification of your hotel may generate additional costs such as:

  1. • Charge for modification and/or rate difference of your transfer.
  2. • Reservation handling fee.

For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

Booking my insurance

How can I know the status of my reservation?

When your reservation is completed, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your transfer by going to Check your reservation or view my reservation . If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

How do I know what services are included in my insurance?

During the purchase process, you can see what services are included in your insurance. At the end of your booking, you will be able to see in your confirmation the services included in your itinerary .

Types of insurance:

  1. • Ya Vas Basic: With coverage up to $5,000 USD
  2. • Ya Vas Classic: With coverage up to $10,000 USD
  3. • Ya Vas Plus: With coverage up to $15,000 USD

Can I cancel my reservation?

We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or consult the cancellation policies in your reservation confirmation.

Is there a charge for canceling my reservation?

Changes and / or modification of your hotel may generate additional costs such as:

  1. • Charge for modification and/or rate difference of your experience.
  2. • Reservation handling fee.

For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

Changes and Cancellations of Packages

Can I cancel my reservation?

Any cancellation of services acquired in Ya Vas de Volaris is subject to the Cancellation Policies of YA VAS. For more information, visit our Terms and Conditions.

Is there a charge for canceling my reservation?

The corresponding charges apply according to the policy of each service what did you buy. For more information, visit our Terms and Conditions. For any changer view your reservation, send us an email tohola@yavas.com with your data reservation (locator and contact telephone number) or dial the call center +(52) 55 5898-8598 our schedule is from 9 a.m. to 9 p.m. Monday to Sunday.

Payment and Billing

How can I pay for my reservation?

You can pay for your reservation in full with a Visa or Mastercard debit or credit card.
Remember that with Ya Vas you have the option of acquiring your products in small payments, you can defer your purchases every day of the year for months without interest and with the bank of your preference.

Remember that if you need to purchase additional baggage, you can do it directly with Volaris.

Citibanamex When paying with your credit cards
enjoy from 3 to 12 months interest free.
BBVA When paying with your credit cards
enjoy from 3 to 24 months interest free.
BANORTE When paying with your credit cards
enjoy from 3 to 12 months interest free.
HSBC When paying with your credit cards
enjoy from 3 to 13 months interest free.
Invex When paying with your credit cards
enjoy from 3 to 11 months interest free.
Santander When paying with your credit cards
enjoy from 3 to 10 months interest free.
Scotiabank When paying with your credit cards
enjoy from 3 to 18 months interest free.
NU Bank When paying with your credit cards
enjoy from 3 to 12 months interest free.
PayPal When paying with pay pal
enjoy from 3 to 24 months interest free.

Important information:

  1. • By paying with your credit card you guarantee your reservation until the check-in date.
  2. • Before paying a large amount with your credit or debit card, contact your bank to make sure you do not exceed your credit limit.
  3. • We recommend using your digital credit cards, since many times banks reward their users with additional benefits.
  4. • If your payment was not authorized, we recommend you to consult the following article Troubleshooting rejected payments rechazados for more information and options.
  5. • We remind you that our refund policy is from 7 to 21 working days so you can see your refund reflected in your original payment method.

Facturación

How can I get an invoice for my trip?

To get an invoice for your trip, log in to our billing portal here.
You can also do this by sending an email to facturacion@yavas.com with the following information:

  1. • Locator
  2. • Company name
  3. • RFC
  4. • Name of the client to be invoiced
  5. • E-mail address
  6. • Postal Code
  7. • Tax regime

Remember that you have 30 calendar days after your purchase to request your invoice.

VCLUB account

I am a v.club customer, how do I log in?

PTo join click here

In addition to my v.club membership, do I have to pay an additional one?

No, as a v.club member you have the exclusive benefits of YaVas.

Is it the same password as my v.club access?

No, they are independent accounts and passwords.

Are you a v.club member and have difficulties to access?

Send us an email to: hola@yavas.com so we can help you.

Can I cancel my reservation?

What happens if my reservation has been affected by the contingency and I need to change my planes?

If you purchased any of our services at Ya Vas, we support you with the following options:

  1. • Flexibility in changing dates depending on cancellation policies
  2. • Electronic wallet for the total value of your reservation, valid for 90 days to redeem at Ya Vas

In order to validate the available options, we suggest that you contact us through our channels, either by sending an email to hola@yavas.com, riting to us in our chat or through our social networks. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.

In order to validate your case, it is important that you have the following information at hand:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

How can I make a change to my hotel?

Did your planes change? Don't worry, we're here to help.

Contact our call center team, they will be able to advise you, however, it is important that you consider the following information:

Changes and/or modifications are subject to availability, rate leveling, number of guests and season (high and low). You can find all these details in the cancellation policies of your reservation.
Remember that if you do not check-in within the hours stipulated by the hotel, and you do not cancel your reservation, the hotel may charge you a penalty.
In order to validate the options, it is important that you make your change through Ya Vas according to the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or dial our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.

How can I make a change to my flight?

Need help with your flight? Don't worry, we're here to help.

If your planes have changed, we recommend you contact our call center, they will be able to advise you; however, it is important that you consider the following information:

Changes and/or modifications are subject to availability, rate leveling, number of passengers and season (high and low). You can find all these details in the cancellation policies of your reservation.
If you need to change your flight, be sure to do so:

  1. • At least 5 hours before departure, as no changes are allowed within 4 hours before the flight.
  2. • Before checking-in. Once you have your boarding pass, changes can no longer be made.

In order to validate the options, it is important that you make your change through Ya Vas according to the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or dial our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.

Can I cancel my reservation?

We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). Given the current situation, it is important that you consider the risk associated with COVID-19 and the measures that each country has taken.

Is there a charge for canceling my reservation?

Changes and/or modification of your package may generate additional costs such as:

  1. • Fee for modification and/or fare difference of your flight.
  2. • Charge for modification and/or fare difference of your hotel.
  3. • Reservation handling fee.
For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or call our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
Derived from the contingency, the number of requests we are attending is very high. We suggest you contact us at hola@yavas.com, our estimated response time is 72 hours.

Can I contact the Hotel directly to change my reservation?

No, any change or cancellation of the contracted services is important that you contact Ya Vas, either through any of our channels, so that we can provide you with support with your reservation.

Can I change my reservation through Volaris?

No, any change or cancellation of your flights must be through Ya Vas in order to advise you during your change or cancellation.

What should I do if I test positive for Covid-19? Can I reschedule my trip?

For Ya Vas, the most important thing is the health of our clients, so we recommend that you communicate through any of our channels as soon as possible. Remember that any change or cancellation depends on the cancellation policies, in addition to being subject to in exchange for rate and/or availability.
In order to provide you with a better service, it is necessary that you contact us either through our chat, social networks or by sending an email to hola@yavas.com someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
It is important to have the following information:

  1. • Locator
  2. • reservation holder
  3. • Proof of positive test of the affected passenger(s).

In case you contact us via mail or social networks, do not forget to attach your receipt

Important information

We recommend you consider the risk associated with Covid and contemplate the special requirements that countries have requested to respect sanitary measures.
The cancellation request will be handled directly with your hotel, taking into account the conditions of your reservation and the applicable consumer protection laws. We know that due to the contingency your plans can change at any time, which is why we recommend you choose to reserve options under our flexibility label, since this will give you the possibility of being able to cancel without generating a penalty until the cancellation period deadline. and will allow you to make changes or request your electronic credit.

Your wallet information

How can I get my electronic credit?

Yes, your planes change in Ya Vas, we give you the option of which trips after using your electronic credit. Remember that each service has different cancellation policies, so we recommend you contact us.
Either by contacting us through our chat, social networks or sending an email to hola@yavas.com, it is important that you have the following information:

  1. • Locator
  2. • Reservation holder
  3. • Original travel dates
  4. • New travel dates

Or you can contact our call center +52 (55) 5898-8598, someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm Monday through Friday.

How can I use my electronic credit?

If you have an electronic credit, remember that it is valid for 90 days to redeem it in Ya Vas, to use your wallet send us an email to hola@yavas.com with the following information:

  • • Locator
  • • Reservation holder
  • • New travel dates

    • Or you can contact our call center +52 (55) 5898-8598, someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm Monday through Friday.

    My flight was cancelled, what can I do?

    If the flight of your vacation package is affected by the contingency, we support you with the following options:

    1. • Change of dates (rate leveling may apply)
    2. • Electronic credit for the value of your flight to redeem 90 days.

    Remember to make your change in Ya Vas through our call center +(52) 5898-8598 or via email hola@yavas.com, it is very important that you make your change through the Ya Vas service channels.
    If you need to check the status of your flight, you can do it here 24 hours before departure.

    Important information

    We recommend you consider the risk associated with Covid and contemplate the special requirements that countries have requested to respect sanitary measures.
    The cancellation request will be handled directly with your hotel, taking into account the conditions of your reservation and the applicable consumer protection laws. We know that due to the contingency your plans can change at any time, which is why we recommend you choose to reserve options under our flexibility label, since this will give you the possibility of being able to cancel without generating a penalty until the cancellation period deadline. and will allow you to make changes or request your electronic credit.