FAQs

Important information Volaris Ya Vas Packages

Hi Traveler! This guide was created especially for you with all the information and frequently asked questions to help you solve all your doubts, at Ya Vas we want you tor view joy your trip Ya Vas!

Information about your flight

Check-In

Useful information for on-time arrival.
Remember to check your itinerary , before checking in online for your flight and travel details.

How can I do web check-in?

  1. 1. Have your flight confirmation code ready, which consists of six characters (letters and numbers).
  2. 2. Within 48 hours before your flight for domestic flights and 24 hours before your flight for international flights, log in to My Trips.

Useful information

  1. - We recommend you to check in online, it will allow you to print your boarding pass or save it on your cell phone.
  2. - You will need your boarding pass to go through airport security. Check at volaris.com what documents are required.
  3. - Arrive at the airport at least 2 hours before your flight for domestic flights and at least 3 to 4 hours for international flights.

Information about your flight

Baggage

What is the baggage policy at Ya Vas?

  1. • When you buy a package at Ya Vas you are entitled to carry with you per person: 1 personal item whose dimensions do not exceed 35 x 45 x 25 cm, 1 carry-on baggage whose dimensions do not exceed 55 x 40 x 25 cm and weighs a maximum of 22lb.
  2. • National Flights: Includes 1 personal item and 1 carry-on bag that do not exceed 22lb.
    3. equipaje yavas
  3. • International Flights: Includes 1 personal item. It must fit under the front seat.
    4. equipaje yavas

Discover the Benefits of INVEX Volaris on 'Ya Vas'

  1. When you book your package (Flight+Hotel) using any Volaris credit card, you will be entitled to a complimentary checked baggage allowance of up to 25kg, with a total dimension of 158 cm (length x width x height).
    2. equipaje yavas

  • • Please remember that if you need to purchase additional baggage, you can do so directly with Volaris in the My Trips section using your flight reservation code.

    • How do I know what services are included in my reservation?

    To know the details of your flight, visit volaris.com and go to the My Trips section, where you can check your itinerary and the services included, as well as add other services. Any changes are subject to availability, fare leveling and if you wish to make any changes you will have to cover the charges generated by booking management for both the hotel and your flight.

    Information about your flight

    Ancillaries services

    Are you looking to add some additional service to your flight?

    Remember that if you are looking to add any extra service to your flight, such as seat selection, luggage, etc. You can do it directly at volaris.com here or here.

    Package Reservation

    How do I know what services are included in my reservation?

    When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your hotel by going to Check your reservation or view my reservation. If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

    Useful information

    • • To print your reservation, go to my reservation and follow the instructions.
    • • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
    • • To print your reservation invoice, go to my reservation and follow the instructions.

    To validate the status of your flight you will need your airline reservation code, which consists of six characters (letters and numbers) and can be found on your travel itinerary that you received in the mail. You can also check your flight status here.

    Check-in & Check-out

    Useful information to check in and check out of your hotel without any problem.

    All about your check-in

    1. • You can check in at your hotel anytime between the check-in time indicated in your itinerary and midnight.
    2. • Make sure you have an official ID on hand, as it is required for check-in.
    3. • In case you wish to arrive before your check-in time or after midnight, it is important that you contact your hotel directly to handle this request.

    All about your check-out:

    On the last day of your reservation, you can stay at the hotel until your check-out time, which you can check in your itinerary.

    Need to check out before your check-out date? Here's what you should know:

    If you've already paid, we can help you. Send us an email to hola@yavas.com with the next information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • Day and time you will be leaving your hotel

    Or call our call center +(52) 55 5998-8598. Remember that we are open from 9 am to 9 pm from Monday to Sunday.

    Need to check-out later?

    You can approach the staff of the establishment or by phone. It is important that you consider that this request may generate an additional charge that must be covered directly with the hotel.

    Useful information

    1. • Questions about minimum age for check-in, luggage storage or payment methods. Check the policies section of your hotel's website or contact them.
    2. • Although it is not necessary to present your voucher to check-in, we recommend that you bring a printed copy or save a screenshot of your itinerary on your cell phone.
    3. • It is important that at the time of making your reservation you check that the age you indicate is the age of the infants and/or minors at the time of check-in, otherwise the hotel may charge you an additional fee.

    Baggage on my trip

    What is the baggage policy at Ya Vas?

    1. • When you buy a package at Ya Vas you are entitled to carry with you per person: 1 personal item whose dimensions do not exceed 35 x 45 x 25 cm, 1 carry-on baggage whose dimensions do not exceed 55 x 40 x 25 cm and weighs a maximum of 22lb.
    2. • National Flights: Includes 1 personal item and 1 carry-on bag that do not exceed 22 lb.
      3. equipaje yavas
    3. • International Flights: Includes 1 personal item. It must fit under the front seat.
      4. equipaje yavas

    Discover the Benefits of INVEX Volaris on 'Ya Vas'

    1. When you book your package (Flight+Hotel) using any Volaris credit card, you will be entitled to a complimentary checked baggage allowance of up to 25kg, with a total dimension of 158 cm (length x width x height).
      2. equipaje yavas

  • • Please remember that if you need to purchase additional baggage, you can do so directly with Volaris in the My Trips section using your flight reservation code.

    • How do I know what services are included in my reservation?

    During the purchase process, you can see which services and amenities your hotel includes. At the end of your reservation, you will be able to see in your confirmation the services included in your travel itinerary. To find out the details of your flight, visit the Volaris website and go to the My Trips section, where you can check your itinerary and the services included, as well as add other services. Any changes are subject to availability, fare leveling, if you wish to make any changes you will have to cover the charges generated by booking management for both the hotel and your flight.

    Can I cancel my reservation?

    What is the cancellation policy at Ya Vas?

    We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or check the cancellation policies in your reservation confirmation.

    Is there a charge for canceling my reservation?

    Changes and/or modification of your package may generate additional costs such as:

    1. • Fee for modification and/or fare difference of your flight.
    2. • Charge for modification and/or fare difference of your hotel.
    3. • Reservation handling fee.

    For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

    It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

    Promotions and offers

    You can find available offers and promotions here.

    My hotel reservation

    How can I know the status of my reservation?

    When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your hotel by going to Check your reservation or view my reservation. If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

    Useful information:

    1. • To print your reservation, go to my reservation and follow the instructions.
    2. • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
    3. • To print your reservation invoice, go to my reservation and follow the instructions.

    How do I know what services are included in my reservation?

    During the checkout process, you can see what services and amenities your hotel includes. At the end of your reservation, you will be able to see in your confirmation the services included in your travel itinerary . Any changes are subject to availability, rate leveling, if you wish to make any changes you will have to cover the charges generated by your hotel's reservation management.

    Check-in & Check-out

    Useful information to help you arrive and leave your hotel without any problem.

    All about your check-in

    1. • You can check-in at your hotel anytime between the check-in time indicated in your itinerary and midnight.
    2. • Make sure you have an official ID on hand, as it is required for check-in.
    3. • In case you wish to arrive before your check-in time or after midnight, it is important that you contact us so that we can notify the hotel.
    4. • In case you decide not to arrive, the hotel may still charge you. It is important that you consult your hotel's cancellation policies in your itinerary for more details.

    All about your check-out:

    On the last day of your reservation, you can stay at the hotel until your check-out time, which you can check in your travel itinerary .

    Need to check out before your check-out date? Here's what you should know:

    If you've already paid, we can help you. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • Day and time you will be leaving your hotel

    Or call our call center +(52) 55 5998-8598. Remember that we are open from 9 am to 9 pm from Monday to Sunday.

    Need to check out later?

    You can contact the hotel staff or by phone. It is important to consider that this request may generate an additional charge that must be covered directly with the hotel.

    Useful information

    1. • Questions about minimum age for check-in, luggage storage or payment methods. Check the policies section of your hotel's website or contact them.
    2. • Although it is not necessary to present your voucher to check-in, we recommend you bring a printed copy or save a screenshot of your itinerary.

    Can I cancel my reservation?

    We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions Conditions or check the cancellation policies in your reservation confirmation.

    Is there a charge for canceling my reservation?

    Changes and/or modification of your hotel may generate additional costs such as:

    1. • Charge for modification and/or rate difference of your hotel.
    2. • Reservation handling fee.

    For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

    It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

    How can I make special requests to my hotel?

    At Ya Vas you can make special requests (such as late check-in or an extra bed) at the time of booking your hotel room. Ya Vas will forward your requests to the hotel; however, we cannot guarantee availability for your desired room type or rate. You may need to contact the hotel directly prior to your arrival to confirm availability.

    How do I make my request?

    • 1. Find your hotel and desired room on yavas.com and begin the reservation process.
    • 2. When entering the passenger data, you will be able to identify the text box Any special requests, here you can enter your requests (late check-out, early check-in, an extra bed, etc.).
    • 3. Complete your reservation

    In case the Any special requests? section is not available on the reservation page; we recommend you contact the hotel directly to confirm that they have the accessibility options you require. Please note that certain requests are subject to additional charges by the hotels.

    Promotions and offers

    You can find available offers and promotions on Hotel's Outlet

    Booking my experience

    How can I know the status of my reservation?

    When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your experience by going to Check your reservation or view my reservation . . If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

    Useful information:

    1. • To print your reservation, go to my reservation and follow the instructions
    2. • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
    3. • To print your reservation invoice, go to my reservation and follow the instructions
    4. • We recommend that you read the rules and restrictions in the confirmation of your experience.

    How do I know what services are included in my reservation?

    During the checkout process, you can see which services and amenities are included in your experience. At the end of your reservation, you will be able to see in your confirmation the services included in your travel itinerary .

    Can I cancel my reservation?

    We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or consult the cancellation policies in your reservation confirmation.

    Is there a charge for canceling my reservation?

    Changes and/or modification of your hotel may generate additional costs such as:

    1. • Charge for modification and/or rate difference of your experience.
    2. • Reservation handling fee.

    For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

    It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or call our call center +(52) 55 5998-8598. Remember that we are open from 9 am to 9 pm from Monday to Sunday.

    Promotions and offers

    You can find offers and promotions available in our Hotel Outlet

    Booking my transfer

    How can I know the status of my reservation?

    When you complete your reservation, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your experience by going to Check your reservation or view my reservation . If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

    Useful information:

    1. • To print your reservation, go to my reservation and follow the instructions
    2. • To resend your voucher write to us through our chat (link) our hours are from 8 am to 8 pm from Monday to Sunday, remember to have your locator and email that you used at the time of booking
    3. • To print your reservation invoice, go to my reservation and follow the instructions
    4. • We recommend that you read the rules and restrictions on your transfer confirmation.

    How do I know what services are included in my reservation?

    During the purchase process, you can see which services and amenities are included in your experience. At the end of your reservation, you will be able to see in your confirmation the services included your travel itinerary .

    Can I cancel my reservation?

    We recommend you to consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or consult the cancellation policies in your reservation confirmation.

    Is there a charge for canceling my reservation?

    Changes and / or modification of your hotel may generate additional costs such as:

    1. • Charge for modification and/or rate difference of your transfer.
    2. • Reservation handling fee.

    For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

    It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

    All rentals include:

    • Car rental for unlimited time and mileage.
    • Basic liability insurance that covers you depending on the brand and with pick up in Mexico for up to:
      Hertz: $750,000 MXN
      Dollar: $500,000 MXN
      Thrifty: $400,000 MXN
      Fire Fly: $150,000 MXN
      of pesos for material or personal damage to third parties.

    Frequently asked questions:

    • ¿Can I pick up the car in one city and return it in a different city?
      • Yes, it's possible to pick up the car in one city and return it in another, as long as there is a Hertz Mexico office in both cities. The cost is $9.00 MXN + tax per kilometer of distance between one office and the other.
    • ¿Can I pay the rental for someone else to pick it up?
      • The person who pre-pays for the service needs to be present at the counter to pick up the vehicle with the rental requirements under their name and designate an additional driver if needed.
    • ¿Can I drive the car to the United States?
      • Yes, you can, when renting from Tijuana, Mexicali, Ciudad Juárez, Chihuahua, Hermosillo, Monterrey, and Saltillo. The vehicle must be returned within Mexican territory. You will need to acquire the Extraterritorial Insurance at the counter, which has an approximate cost of $10 USD per day.
    • ¿Can I rent with my expired driver's license?
      • The driver's license must be valid and at least one year old at the time of rental, otherwise the rental will not proceed.
    • ¿Can I rent without a credit card?
      • A bank credit card is an indispensable and irreplaceable requirement for the rental.
    • ¿Are there any extra charges in addition to those shown online?
      • Upon picking up the car, additional products and services will be offered. If you choose to purchase any of them, the price will be added to the reserved amount at the counter. (Example: child seats, additional driver, Wifi Spot, among others.) If you do not add any extra products or services, there are no extra charges to cover. The reserved total is the total amount to be paid.
    • ¿Can you guarantee the brand, model, or color?
      • When you make a reservation, you select a specific category. Within the chosen category, there are various brands, models, and colors available. The vehicle that will be provided depends on the availability on the requested date.
    • ¿Can I rent a car if I'm under 25 years old?
      • Yes, the minimum age to rent a car is 18 years in Mexico. A daily young driver fee applies to customers aged 18 to 24. This fee is subject to the airport fee (at offices located within an airport) as well as the corresponding VAT, and it exempts employees aged 18 to 24 who have an agreement with us, and who have a corporate rate.
    • ¿Do you accept debit cards?
      • For car rental, it's necessary to have one of the accepted credit cards. However, you can secure your rental with one of these cards and then switch to a debit card at the time of return.
    • ¿What should I do in case of an accident or if I lose the car keys?
      • In the event of an accident, roadside assistance, etc., the user should call the Avasa call center at 55 9128 9000.
    • ¿Can I smoke inside the car?
      • Smoking inside the car is not allowed. All our cars are smoke-free. If smoking occurs, there will be a charge for interior cleaning of the vehicle.
    • ¿Is it mandatory to acquire protections and insurance upon my arrival at the counter?
      • No. The only mandatory insurance for driving in Mexico is liability insurance, and it's already included in all reservations you make. The basic liability insurance (LI) covers you for up to 700,000 MXN depending on the rental brand, for material or personal damage to third parties. However, this is NOT coverage for the car itself. Therefore, we always recommend that you acquire additional coverage for the car, such as our LDW, which releases you from financial liability in case of theft, collision, or total loss, with no deductible payment. Acquiring coverage for the car will also reduce the security deposit or bank pre-authorization that is required from you.
        If you choose not to acquire any coverage for the car, whether partial or with no deductible, you will be financially responsible for 100% of any damage, theft, loss, or situation you're involved in while driving the car. Choose wisely, choose to travel fully protected.

     

    All rentals include::

    • The car rental
    • Basic liability insurance that covers you for up to 1 million pesos for material or personal damage to third parties.
    • Collision and theft insurance with 0% deductible.
    • Unlimited mileage.
    • Taxes and fees.

    Not included:

    • Gas

    Frequently asked questions:

    • ¿Can I pick up the car in one city and return it in a different city?
      • No
    • ¿Can I pay the rent for someone else to pick it up?
      • The person who pre-pays for the service needs to be present at the counter to pick up the vehicle with the rental requirements under their name and designate an additional driver if needed.
    • ¿Can I cross into the United States with the car?
      • Yes, by renting from Tijuana, Mexicali, Ciudad Juárez, Chihuahua, Hermosillo, Monterrey, and Saltillo, you can cross into the United States. However, the vehicle must be returned within Mexican territory. You will need to acquire the Extraterritorial Insurance at the counter, which has an approximate cost of $10 USD per day.
    • ¿Can I rent with my expired driver's license?
      • The driver's license must be valid and at least one year old at the time of rental; otherwise, the rental will not proceed.
    • ¿Can I rent without a credit card?
      • A bank credit card is an indispensable and irreplaceable requirement for the rental.
    • ¿Are there any extra charges in addition to those shown online?
      • Upon picking up the car, additional products and services will be offered. If you choose to purchase any of them, the price will be added to the reserved amount at the counter. (Example: child seats, additional driver, Wifi Spot, among others.) If you do not add any extra products or services, there are no extra charges to cover. The reserved total is the total amount to be paid.
    • ¿Can you guarantee the brand, model, or color?
      • When you make a reservation, you select a specific category. Within the chosen category, there are various brands, models, and colors available. The vehicle that will be provided depends on the availability on the requested date.
    • ¿Can I rent a car if I'm under 25 years old?
      • Yes, the minimum age to rent a car is 21 years old. A daily fee of $130 Mexican pesos plus taxes applies for young drivers aged 21 to 24. This fee is subject to the airport fee (at offices located within an airport) as well as the corresponding VAT, and it exempts employees aged 21 to 24 who have an agreement with us, and who have a corporate rate.
    • ¿Do you accept debit cards?
      • For car rental, it's necessary to have one of the accepted credit cards. However, you can secure your rental with one of these cards and then switch to a debit card at the time of return.
    • ¿What should I do in case of an accident or if I lose the car keys?
      • Tel .800.288.8911
    • ¿Can I smoke inside the car?
      • Smoking inside the car is not allowed. All our cars are smoke-free.
    • ¿Is it mandatory to acquire protections and insurances upon my arrival at the counter?
      • No. The only mandatory insurance for driving in Mexico is the liability insurance, and it's already included in all reservations you make. The basic liability insurance (LI) covers you for up to 1 million pesos for material or personal damage to third parties. However, this is NOT coverage for the car itself. Therefore, we always recommend that you acquire additional coverage for the car, such as our LDW, which releases you from financial liability in case of theft, collision, or total loss, with no deductible payment. Acquiring coverage for the car will also reduce the security deposit or bank pre-authorization that is required from you. If you choose not to acquire any coverage for the car, whether partial or with no deductible, you will be financially responsible for 100% of any damage, theft, loss, or situation you're involved in while driving the car. Choose wisely, choose to travel fully protected.
        Not included:
        • Does not include loss of license plates
        • Does not include traffic fines
        • Does not include theft of car parts
        • Does not include loss or breakdown of keys
        The protections are invalidated if the driver is found to be under the influence of alcohol or drugs.

     

    Todas las rentas incluyen:

    • Renta del auto
    • Seguro básico de Responsabilidad Civil que te cubre por hasta por *definir cobertura* de pesos para daños materiales o personales a terceros *Agregar cobertura*
    • *Agregar resto de características que incluye la renta*
    • *Agregar qué no incluye*

     

    Preguntas frecuentes:

     

    • ¿Puedo tomar el auto en una ciudad y devolver en una ciudad distinta?
      • No
    • ¿Puedo pagar la renta para que lo recoja otra persona?
      • Se requiere que la persona que prepaga el servicio se presente en mostrador para tomar la unidad con los requisitos de renta a su nombre y designar a un conductor adicional si así lo requiere
    • ¿Puedo cruzar con el auto a Estados Unidos?
      • Sí, rentando desde Tijuana, Mexicali, Ciudad Juárez, Chihuahua, Hermosillo, Monterrey y Saltillo. La unidad debe ser devuelta en territorio mexicano. Se deberá adquirir el Seguro Extraterritorial en mostrador que tiene un costo aproximado de $10 USD por día
    • ¿Puedo rentar con mi licencia vencida?
      • La licencia de conducir debe estar vigente y con al menos un año de antigüedad al momento de la renta, de lo contrario la renta no procederá
    • ¿Puedo rentar sin tarjeta de crédito?
      • La tarjeta de crédito bancaria es un requisito indispensable e insustituible para realizar la renta
    • ¿Puedo tomar el auto en una ciudad y devolver en una ciudad distinta?
      • No
    • ¿Hay algún cargo extra, adicional a los que aparecen en línea?
      • Al recoger el auto se le ofrecerán productos y servicios adicionales, en caso de adquirir alguno de ellos el precio se suma al monto reservado en mostrador. (Ejemplo: sillas para niño, conductor adicional, Wifi Spot entre otros) En caso de no agregar otro producto o servicio adicional no hay cargos extras que cubrir. El total reservado es el total a pagar
    • ¿Pueden garantizar la marca, modelo o color?
      • Al reservar se selecciona una categoría específica, dentro de la categoría seleccionada hay varias marcas, modelos y colores; el vehículo que se entregará va a depender de la disponibilidad en la fecha requerida
    • ¿Puedo rentar un auto si no tengo 25 años?
      • Sí, la edad mínima para rentar un auto es de 21 años. Aplica una cuota diaria de conductor joven para clientes de 21 a 24 años de edad. Esta cuota es susceptible al airport fee (en oficinas dentro de un aeropuerto) así como al IVA correspondiente y exime a los empleados de 21 a 24 años con los que tenemos convenio, mismos que cuentan con una tarifa corporativa
    • ¿Aceptan tarjetas de débito?
      • Para la renta de un auto es indispensable contar con alguna de las tarjetas de crédito aceptadas, sin embargo, podrás garantizar tu renta con una de estas tarjetas y luego cambiarla por una de débito al momento de la devolución
    • ¿Qué debo hacer en caso de un accidente o si pierdo las llaves del auto?
      • *Agregar contacto*
    • ¿Puedo fumar dentro del auto?
      • No está permitido fumar dentro del auto. Todos nuestros autos son libres de humo de cigarrillo
    • ¿Es obligatorio adquirir protecciones y seguros a mi llegada al mostrador?
      • No. El único seguro obligatorio para transitar en México es el de responsabilidad civil y ya está incluido en todas las reservaciones que hagas. El seguro básico de responsabilidad civil (LI) te cubre por hasta por 1 millón de pesos para daños materiales o personales a terceros, sin embargo, esta NO es una protección o seguro para el auto, por lo que siempre te recomendamos adquirir alguna protección que lo cubra como nuestro LDW, el cual te libera de responsabilidad financiera en caso de robo, choque o pérdida total, sin pago de deducible. Adquirir una protección para el auto también reducirá el depósito en garantía o pre-autorización bancaria que se te solicite.
        En caso de no adquirir una protección para el auto, ya sea parcial o sin pago de deducible, serás responsable financieramente al 100% en caso de cualquier daño, robo, pérdida, o situación en la que te veas involucrado al manejar el auto. Elige inteligente, elige viajar completamente protegido.
    • ¿Puedo tomar el auto en una ciudad y devolver en una ciudad distinta?
      • No
    • ¿Puedo tomar el auto en una ciudad y devolver en una ciudad distinta?
      • No
    • ¿Puedo tomar el auto en una ciudad y devolver en una ciudad distinta?
      • No

     

    Booking my insurance

    How can I know the status of my reservation?

    When your reservation is completed, you will receive a confirmation email to the email address you entered during your purchase. You can also view the details of your transfer by going to Check your reservation or view my reservation . If you did not receive the confirmation email or lost your reservation locator, retrieve your reservation number here. Enter your email and we will send you your locator.

    How do I know what services are included in my insurance?

    During the purchase process, you can see what services are included in your insurance. At the end of your booking, you will be able to see in your confirmation the services included in your itinerary .

    Types of insurance:

    1. • Ya Vas Basic: With coverage up to $5,000 USD
    2. • Ya Vas Classic: With coverage up to $10,000 USD
    3. • Ya Vas Plus: With coverage up to $15,000 USD

    Can I cancel my reservation?

    We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). For more information, please visit our Terms and Conditions or consult the cancellation policies in your reservation confirmation.

    Is there a charge for canceling my reservation?

    Changes and / or modification of your hotel may generate additional costs such as:

    1. • Charge for modification and/or rate difference of your experience.
    2. • Reservation handling fee.

    For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

    It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or call our call center +(52) 55 5998-8598. Remember that our hours are from 9 am to 9 pm from Monday to Sunday.

    Changes and Cancellations of Packages

    Can I cancel my reservation?

    Any cancellation of services acquired in Ya Vas de Volaris is subject to the Cancellation Policies of YA VAS. For more information, visit our Terms and Conditions.

    Is there a charge for canceling my reservation?

    The corresponding charges apply according to the policy of each service what did you buy. For more information, visit our Terms and Conditions. For any changer view your reservation, send us an email tohola@yavas.com with your data reservation (locator and contact telephone number) or dial the call center +(52) 55 5898-8598 our schedule is from 9 a.m. to 9 p.m. Monday to Sunday.

    Payment and Billing

    How can I pay for my reservation?

    You can pay for your reservation in full with a Visa or Mastercard debit or credit card.
    Remember that with Ya Vas you have the option of acquiring your products in small payments, you can defer your purchases every day of the year for months without interest and with the bank of your preference.

    Remember that if you need to purchase additional baggage, you can do it directly with Volaris.

    Citibanamex When paying with your credit cards
    enjoy from 3 to 12 months interest free.
    BBVA When paying with your credit cards
    enjoy from 3 to 9 months interest free.
    BANORTE When paying with your credit cards
    enjoy from 3 to 12 months interest free.
    HSBC When paying with your credit cards
    enjoy from 3 to 13 months interest free.
    Invex When paying with your credit cards
    enjoy from 3 to 11 months interest free.
    Santander When paying with your credit cards
    enjoy from 3 to 10 months interest free.
    Scotiabank When paying with your credit cards
    enjoy from 3 to 18 months interest free.
    NU Bank When paying with your credit cards
    enjoy from 3 to 12 months interest free.
    PayPal When paying with pay pal
    enjoy from 3 to 24 months interest free.

    Important information:

    1. • By paying with your credit card you guarantee your reservation until the check-in date.
    2. • Before paying a large amount with your credit or debit card, contact your bank to make sure you do not exceed your credit limit.
    3. • We recommend using your digital credit cards, since many times banks reward their users with additional benefits.
    4. • If your payment was not authorized, we recommend you to consult the following article Troubleshooting rejected payments rechazados for more information and options.
    5. • We remind you that our refund policy is from 7 to 21 working days so you can see your refund reflected in your original payment method.

    Facturación

    How can I get an invoice for my trip?

    To get an invoice for your trip, log in to our billing portal here.
    You can also do this by sending an email to facturacion@yavas.com with the following information:

    1. • Locator
    2. • Company name
    3. • RFC
    4. • Name of the client to be invoiced
    5. • E-mail address
    6. • Postal Code
    7. • Tax regime

    Remember that you have 30 calendar days after your purchase to request your invoice.

    VCLUB account

    I am a v.club customer, how do I log in?

    PTo join click here

    In addition to my v.club membership, do I have to pay an additional one?

    No, as a v.club member you have the exclusive benefits of YaVas.

    Is it the same password as my v.club access?

    No, they are independent accounts and passwords.

    Are you a v.club member and have difficulties to access?

    Send us an email to: hola@yavas.com so we can help you.

    Can I cancel my reservation?

    What happens if my reservation has been affected by the contingency and I need to change my planes?

    If you purchased any of our services at Ya Vas, we support you with the following options:

    1. • Flexibility in changing dates depending on cancellation policies
    2. • Electronic wallet for the total value of your reservation, valid for 90 days to redeem at Ya Vas

    In order to validate the available options, we suggest that you contact us through our channels, either by sending an email to hola@yavas.com, riting to us in our chat or through our social networks. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.

    In order to validate your case, it is important that you have the following information at hand:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    How can I make a change to my hotel?

    Did your planes change? Don't worry, we're here to help.

    Contact our call center team, they will be able to advise you, however, it is important that you consider the following information:

    Changes and/or modifications are subject to availability, rate leveling, number of guests and season (high and low). You can find all these details in the cancellation policies of your reservation.
    Remember that if you do not check-in within the hours stipulated by the hotel, and you do not cancel your reservation, the hotel may charge you a penalty.
    In order to validate the options, it is important that you make your change through Ya Vas according to the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or dial our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.

    How can I make a change to my flight?

    Need help with your flight? Don't worry, we're here to help.

    If your planes have changed, we recommend you contact our call center, they will be able to advise you; however, it is important that you consider the following information:

    Changes and/or modifications are subject to availability, rate leveling, number of passengers and season (high and low). You can find all these details in the cancellation policies of your reservation.
    If you need to change your flight, be sure to do so:

    1. • At least 5 hours before departure, as no changes are allowed within 4 hours before the flight.
    2. • Before checking-in. Once you have your boarding pass, changes can no longer be made.

    In order to validate the options, it is important that you make your change through Ya Vas according to the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or dial our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.

    Can I cancel my reservation?

    We recommend you consider that any cancellation/modification is subject to availability, change of category and rate leveling by the suppliers depending on the seasons (high and low). Given the current situation, it is important that you consider the risk associated with COVID-19 and the measures that each country has taken.

    Is there a charge for canceling my reservation?

    Changes and/or modification of your package may generate additional costs such as:

    1. • Fee for modification and/or fare difference of your flight.
    2. • Charge for modification and/or fare difference of your hotel.
    3. • Reservation handling fee.
    For more information, please visit our Terms and Conditions or consult the cancellation policy in your reservation confirmation.

    It is important that you make your cancellation or modification through Ya Vas in accordance with the cancellation policies of the products to avoid inconveniences with your reservation. Send us an email to hola@yavas.com with the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or call our call center +(52) 55 5998-8598. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
    Derived from the contingency, the number of requests we are attending is very high. We suggest you contact us at hola@yavas.com, our estimated response time is 72 hours.

    Can I contact the Hotel directly to change my reservation?

    No, any change or cancellation of the contracted services is important that you contact Ya Vas, either through any of our channels, so that we can provide you with support with your reservation.

    Can I change my reservation through Volaris?

    No, any change or cancellation of your flights must be through Ya Vas in order to advise you during your change or cancellation.

    What should I do if I test positive for Covid-19? Can I reschedule my trip?

    For Ya Vas, the most important thing is the health of our clients, so we recommend that you communicate through any of our channels as soon as possible. Remember that any change or cancellation depends on the cancellation policies, in addition to being subject to in exchange for rate and/or availability.
    In order to provide you with a better service, it is necessary that you contact us either through our chat, social networks or by sending an email to hola@yavas.com someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm from Monday to Sunday.
    It is important to have the following information:

    1. • Locator
    2. • reservation holder
    3. • Proof of positive test of the affected passenger(s).

    In case you contact us via mail or social networks, do not forget to attach your receipt

    Important information

    We recommend you consider the risk associated with Covid and contemplate the special requirements that countries have requested to respect sanitary measures.
    The cancellation request will be handled directly with your hotel, taking into account the conditions of your reservation and the applicable consumer protection laws. We know that due to the contingency your plans can change at any time, which is why we recommend you choose to reserve options under our flexibility label, since this will give you the possibility of being able to cancel without generating a penalty until the cancellation period deadline. and will allow you to make changes or request your electronic credit.

    Your wallet information

    How can I get my electronic credit?

    Yes, your planes change in Ya Vas, we give you the option of which trips after using your electronic credit. Remember that each service has different cancellation policies, so we recommend you contact us.
    Either by contacting us through our chat, social networks or sending an email to hola@yavas.com, it is important that you have the following information:

    1. • Locator
    2. • Reservation holder
    3. • Original travel dates
    4. • New travel dates

    Or you can contact our call center +52 (55) 5898-8598, someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm Monday through Friday.

    How can I use my electronic credit?

    If you have an electronic credit, remember that it is valid for 90 days to redeem it in Ya Vas, to use your wallet send us an email to hola@yavas.com with the following information:

  • • Locator
  • • Reservation holder
  • • New travel dates

    • Or you can contact our call center +52 (55) 5898-8598, someone from our team will gladly assist you. Remember that our hours are from 8 am to 8 pm Monday through Friday.

    My flight was cancelled, what can I do?

    If the flight of your vacation package is affected by the contingency, we support you with the following options:

    1. • Change of dates (rate leveling may apply)
    2. • Electronic credit for the value of your flight to redeem 90 days.

    Remember to make your change in Ya Vas through our call center +(52) 5898-8598 or via email hola@yavas.com, it is very important that you make your change through the Ya Vas service channels.
    If you need to check the status of your flight, you can do it here 24 hours before departure.

    Important information

    We recommend you consider the risk associated with Covid and contemplate the special requirements that countries have requested to respect sanitary measures.
    The cancellation request will be handled directly with your hotel, taking into account the conditions of your reservation and the applicable consumer protection laws. We know that due to the contingency your plans can change at any time, which is why we recommend you choose to reserve options under our flexibility label, since this will give you the possibility of being able to cancel without generating a penalty until the cancellation period deadline. and will allow you to make changes or request your electronic credit.